Depending on the size of your deposit, your account may be assigned to one of three VIP statuses. If you have several accounts, the total amount of funds in all these accounts will be taken into consideration.

For VIP Status – working hours (5 days a week, Monday-Friday, from 9:00 to 21:00). For VIP GOLD and VIP PLATINUM – 24/7 (excluding official assets/landing and bank holidays)

The role of a personal relationship manager

A Personal Relationship Manager is your personal assistant and an experienced professional who is aware of financial markets nuances and subtleties.

Specifically, a personal relationship manager is a high-class specialist who is able to promptly solve any technical issues you may face, check on the status of your deposits/withdrawals , and keep you updated about a wide range of GoSwing’s products and services.

Our technical support team is available 24/5 and would be glad to provide customized support to all clients, regardless of their status. Nevertheless, the personal relationship manager can solve a much wider spectrum of queries.

Spread discount refunds

During the billing month, GoSwing refunds part of the expenditures for closed transactions to its clients. The refund amount will depend on client’s VIP-status and will be calculated on the basis of the spread amount upon a position closing and the commission, which a client pays for execution of his transactions. The maximum amount of the refund cannot exceed $10 per lot. The refund will be transferred to the client’s account at the beginning of each month prior to the 5th date of the month, following the billing month.

Repayment conditions:

• The client’s account should have a VIP-status at the beginning and the end of the billing month, and on the date of pay-back transfer.
• The client should not retrieve his/her money from the account during the billing month.
• Only FOREX and CFD on metals closed operations will be taken into account. The operations should comply with the following terms:
  • the operation should be at least 2 minutes long (120 seconds);
  • the difference between opening and closing prices should have at least 0,05% of the opening price (proportional to ~ 0,0005 points for EUR/USD pair).

 

Example of pay-back calculation for a closed position:

• Assume that during the billing month a client closed EURUSD position of 10 lots.
• Closing spread came up to 0,6 points or $60 for 10 lots on EURUSD pair.
• The opening commission was $80.

So, at the beginning of the next month, the client will get 13% refund from the sum of $140, which will reflect the discount of $18.5 on the Client's transaction fees.

Reimbursement of Negative Rollover

GoSwing compensates its VIP clients for 20% of accumulated negative rollover for the transactions closed within the previous month. The reimbursement amount is credited to client's trading account at the beginning of every month but not later than on the 5th of the month following after the accounting month.

Reimbursement Payment Conditions:

• The calculation includes only closed positions involving FOREX and CFD on metals instruments.
• At the beginning and the end of the month, as well as, on the date of reimbursement payment, the client must hold the VIP status.